What is SAP CRM?
SAP CRM stands for customer relationship management. SAP CRM module is one of the best tools provided by SAP and supports customer-related processes end to end. The main concept of SAP CRM is managing and maintaining relationships with customers by firms. It deals with the acquisition of customers and to its final termination.
SAP CRM Module is integrated with other SAP modules such as SCM (Supply chain management), PLM (Product life cycle management), SRM (Supplier relationship management), and various modules.
SAP CRM Training in Noida Course Syllabus:
Introduction:
Benefits of Closed Loop Marketing
Creating and Using Marketing Lists
Marketing Campaigns and Quick Campaigns
Quick Campaigns
Introduction to Marketing Campaigns
Creating a Marketing Campaign
Creating and Using Campaign Templates
Importing Leads
CRM User Interface(Web UI) :
UI concepts and UI V's SAP GUI
Business roles
Authorization roles
Navigation bar profile
Work center link group
Direct links and logical links
Enhancing the existing business roles
Linking business role to org model
Transaction launcher
Marketing:
Marketing Planner & Campaign Management
Marketing Calendar
Personalized Mail Forms
Segment Builder
Customer Segmentation, Attribute List, Info sets
Product Proposals
Campaign Automation
External List Management
Lead Management
Lead Questionnaire
Sales:
Sales Cycle
Opportunity Management
Cross Systems Copy controls
Sales Contract Management
Quotation Management
Order Management
Distributing transactions to R3 System
Activity Management
Territory Management
Credit Management
Service:
Installed Base management
Installed Categories
IB Components
Objects, Object Family
Assign Object Family to IB Category
Service agreements and service contracts
Service plans, SLA Profiles and Response and Availability Times
Service order management
Complaints and Returns
Warranty claims
Middleware:
Middleware Overview
Middleware Adapters
RFC concept
B-Docs Concepts
Initial Download Concepts
SysAppPro is a leading training institute providing real-time and placement oriented SAP CRM Training Courses in Noida. We have a team of highly talented faculty members who are skilled IT professionals, working in major MNCs, who are having more than 8 years of experience in SAP CRM. The entire training is going to be conducted on a live server. Contact us for SAP CRM Training in Noida and Call Now +91-706-539-0111.